Privacy Policy

1. Introduction

At Grocista Foodie ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, mobile applications, or services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, delivery address, and payment details provided during registration, ordering, or account creation.
• Usage Data: Information about how you interact with the Platform, such as IP address, browser type, device information, pages visited, and search queries.
• Location Data: Approximate location based on your IP address or precise location (with consent) to facilitate delivery and recommend nearby vendors.
• Communication Data: Information you provide when contacting us via email (grocista@gmail.com), phone (+977 9709057915), or our Contact Page.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including delivery coordination.
• Personalize your experience, such as recommending vendors or products.
• Communicate with you about orders, promotions, or updates (e.g., via email or SMS, with your consent).
• Improve the Platform through analytics and user feedback.
• Prevent fraud, ensure security, and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Vendors: To process and fulfill your orders (e.g., sharing your name and delivery address with restaurants).
• Service Providers: Third parties that assist with payment processing, delivery, analytics, or customer support (e.g., payment gateways, logistics partners).
• Legal Authorities: When required by law or to protect our rights, safety, or property.

All third parties are required to protect your data and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized ads. Cookies may include:

• Essential cookies for Platform functionality (e.g., maintaining your cart).
• Analytics cookies to track usage patterns (e.g., Google Analytics).
• Advertising cookies to show relevant promotions.

You can manage cookie preferences through your browser settings, but disabling cookies may affect Platform functionality.

6. Data Security

We implement industry-standard security measures, such as encryption and secure servers, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of your data.
• Correction: Update inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications.
• Portability: Receive your data in a structured, portable format.

To exercise these rights, contact us via our Contact Pageor email grocista@gmail.com. We will respond within 30 days.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may keep order data for accounting purposes or to comply with tax regulations.

9. Third-Party Links

The Platform may contain links to third-party websites (e.g., vendor pages, payment gateways). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

10. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly. Contact us if you believe we have collected data from a child.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on the Platform. Your continued use of the Platform after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out via our Contact Page, email us at grocista@gmail.com, or call us at +977 9709057915.